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NPSF News & Press: Industry News

Communication and Resolution Programs to Improve Patient Safety

Friday, December 11, 2015   (0 Comments)
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In a recent report, Shining a Light: Safer Health Care Through Transparency, the NPSF Lucian Leape Institute provided recommendations for clinicians, leaders of health care delivery organizations, and policy makers surrounding the position that transparency throughout an organization is not only ethically correct but will lead to improved outcomes.

Subsequently, NPSF received a grant from the Ullem Charitable Gift Fund to promote the adoption and implementation of transparency programs within health care organizations. This work has been spearheaded by Richard Boothman, JD, chief risk officer at the University of Michigan Health System, and Kenneth Sands, MD, chief quality officer at Beth Israel Deaconess Medical Center in Boston.

The grant allowed NPSF to develop a series of best practice approaches and educational programs specific to effective Communication and Resolution Programs (CRPs). CRPs are an approach to handling adverse events that require health care organizations to provide open and transparent communication while prioritizing the needs of patients, families and providers and ultimately improving patient safety within the organization.

In the coming months, NPSF will offer unique educational opportunities surrounding CRPs:

  • NPSF and the Collaborative for Accountability and Improvement are co-sponsoring a Communication and Resolution Program (CRP) Leader Retreat, February 18-19, 2016, at Stanford University in Palo Alto, California. This program is designed for health care leaders to learn how to implement an effective CRP and improve patient safety. Click here to learn more.
  • NPSF will offer a webcast in April focused on implementing a CRP. Check our event calendar for updates.
  • The annual NPSF Patient Safety Congress, May 23-25, in Scottsdale, Arizona, will offer opportunities to learn from leaders in the field who have implemented successful CRPs. Be sure to also check out the Learning and Simulation Center in the exhibit hall for a series of health care simulation scenarios focused on transparency and using CRPs as an approach to improving safety.

A recent article in Inside Medical Liability magazine discussed the importance of greater transparency between clinicians and patients and includes comments from Mr. Boothman and Dr. Sands about the programs in place at their organizations. Read it online.

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