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NPSF News & Press: NPSF Patient Safety Congress News

Congress 2015 Speaker in the Spotlight

Wednesday, April 1, 2015   (0 Comments)
Posted by: Sara Reardon
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This week's Speaker in the Spotlight: 

Mei Kong RN, MSN, Assistant Vice President, Corporate Patient Safety and Employee Safety, NYC Health and Hospitals Corporation  


Mei Kong is the Assistant Vice President, Corporate Patient Safety and Employee Safety at New York City Health and Hospitals Corporation.  She leads the patient safety and employee safety initiative and programs for the Corporation.  Mei directs a range of strategic initiative to successfully target process improvements and change culture such as TeamSTEPPS, Just Culture, Disruptive Behavior, Coaching, Patient Engagement/Involvement, Medication Safety, and other clinical and patient safety processes.  She has presented locally and nationally on patient safety and nursing topics.  Mei is a published author in several peer reviewed journals including Gastroenterology Nursing and Clinical Simulation in Nursing.  She is an adjunct professor at Long Island University and New York College of Health Professions, teaching Bachelor of Science Degrees in Nursing and Masters in Nursing Administration, as well as hot topics for health care professionals.


Is this your first time speaking at NPSF’s Annual Congress?

No, I have been a speaker several times at the Annual Congress!



What is your favorite thing about Congress?

The variety of speakers and topics addressed.  The enormous energy and passion for patient safety by leaders in the field and their willingness to share stories and ideas.



What are you most looking forward to at Congress? 

To learn new initiatives and best practices in patient safety and network with the patient safety leaders.



What does patient safety mean to you? 

Patient safety means patients first.  It is providing the right care to the right patient at the right time every time with compassion and understanding of their needs.


You can find Mei Kong and her colleague Marlene Dacken in the Creating and Sustaining Joy & Meaning and Safety in the Workplace track in Session 102 from 9:45AM – 10:45 AM on Thursday during Congress. For a full description of his session please see below. To register for the NPSF Congress, click here. To view details about other breakout sessions, click here.


Session 102: On the Road to Creating Joy and Meaning of Work: Managing Disruptive Behavior              

Marlene Dacken RN, MSN, Patient Safety Officer, Woodhull North Brooklyn Health Network     

Mei Kong RN, MSN, Assistant Vice President, Corporate Patient Safety and Employee Safety, NYC Health and Hospitals Corporation


Joy and Meaning in the Workplace is inextricably linked to patient safety. Managing disruptive behavior is a precursor to creating Joy, Meaning and Safer Health Care.  In response to growing concern over the impact of disruptive behavior on patient safety, New York City Health and Hospitals Corporation (HHC) took the lead to address disruptive behavior corporate-wide.  Over an 11 month period we examined the prevalence of disruptive behavior at one HHC facility and discovered that it was more widespread than previous data indicated. During this session, we will take you through our journey and share strategies and solutions that will bring back workplace safety and move us further in engaging the workforce to create joy and meaning in the workplace. 

Upon completing this session, attendees will be able to:

  • Define Disruptive Behavior
  • Identify Triggers to Disruptive Behavior
  • List the Effects of Disruptive Behavior to Patient Safety
  • Identify Tools and Strategies to address Disruptive Behaviors
  • Discuss two (2) real case scenarios
  • Identify take away strategies to implement in participants’ own facility


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