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Professional Learning Series Webcast: Implementing an Effective Communication and Resolution Program
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NPSF Professional Learning Series Webcast featuring Richard Boothman, JD, University of Michigan Health System, Kenneth Sands, MD, Beth Israel Deaconess Medical Center, and Leilani Schweitzer, The Risk Authority at Stanford.

When: Tuesday, April 5, 2016
1:00-2:00pm ET
Where: Webcast
United States

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The curriculum for this webcast is supported in part by a 2015 grant to NPSF from the Ullem Charitable Gift Fund. 


Tuesday, April 5, 2016 | 1:00 pm ET

  1:00pm – 2:00pm (Eastern) 
  12:00pm – 1:00pm (Central) 

 10:00am – 11:00am (Pacific)



Purchase Price: Complimentary




Richard Boothman, JD

Chief Risk Officer

University of Michigan Health System

Kenneth Sands, MD

Chief Quality Officer

Beth Israel Deaconess Medical Center

Leilani Schweitzer
Assistant Vice President, Communication & Resolution
The Risk Authority at Stanford



The National Patient Safety Foundation is offering a complimentary webcast designed for the senior leaders of an organization, including members of the executive suite, board members and safety leaders. This webcast will provide a new way of thinking about transparency and disclosure. Through an in-depth look at Communication and Resolution Programs (CRPs), the facilitators will offer strategies organizations can adopt to improve communication both internally and externally following an adverse event. Participants will have opportunity to hear from multiple leaders in the field of medicine who have implemented successful CRPs. Most importantly, this presentation will demonstrate that moving from a fear-based response to patient injury to a principled, transparent approach advances our long-term interests by building the culture of accountability absolutely necessary to continual improvement. Claims and costs drop along the way to the real goal: a safer, more patient-centered culture that reminds us all why we work in health care.


  • Describe how the current response to adverse events falls far short of best practices and the consequences for patients, providers, and healthcare institutions
  • Recognize the five key elements of a Communication and Resolution Program (CRP) and recap how a CRP could benefit you and your organization
  • Discuss common pitfalls organizations experience while implementing a CRP and how to avoid them
  • Identify resources to help your institution maximize the benefits and avoid the pitfalls associated with creating a high-functioning CRP


  • 1:00-1:05 pm ET - Introduction (NPSF)
  • 1:05-1:45 pm ET - Presentation with PowerPoint (Featured Speakers)
  • 1:45-1:55 pm ET - Moderated Question and Answer Time (NPSF and Featured Speakers)
  • 1:55-2:00 pm ET - Closing Remarks (NPSF)


This program is approved for one (1) contact hour toward the fulfillment of the requirements of CPPS (Certified Professional in Patient Safety) recertification

Additional continuing education credits are not available for this event.


It is important to test your computer in advance of the webcast to make sure that you meet the minimum technical requirements to attend this event. You will also want to test your computer’s ability to stream flash video, which can also help identify potential firewall issues that could impair your ability to view the webcast. Please see the links below for more information and be sure to allow sufficient time prior to the event to complete these tests.


Technical Requirements Test;F:APIUTILS!10 


Computer Tips 

Minimum technical requirements include:

  • Microsoft PowerPoint
  • Windows Media Player or RealPlayer
  • One of the following web browsers: Internet Explorer version 8.0 or higher, Mozilla Firefox version 36 or higher, Google Chrome version 41 or higher, Apple Safari 5 or higher.


For questions regarding this event, please contact NPSF at 617-391-9900 or


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