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Communication and Resolution Program Leader Retreat to Improve Patient Safety
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This retreat will instruct health care leaders on how to implement Communication and Resolution Programs effectively in their organizations. Co-sponsored by the Collaborative for Accountability and Improvement and NPSF.

2/18/2016 to 2/19/2016
When: February 18-19, 2016
Where: The Risk Authority Stanford
Palo Alto
United States

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January 27: The retreat is sold out.

A condensed version of this Communication and Resolution Program will be presented at the 18th Annual NPSF Patient Safety Congress in Scottsdale, Arizona, during a full-day Immersion Workshop on May 23, 2016.

Visit the NPSF Congress web page to register. Early Bird Registration ends March 18.


This retreat is co-sponsored by the Collaborative for Accountability and Improvement and NPSF and is hosted by The Risk Authority Stanford.

Learn how your organization can implement an effective communication and resolution program (CRP) at this retreat for health care leaders.

Despite our best efforts as care providers, adverse events happen far too often. Most efforts to respond to them don’t actively improve patient safety or meet the needs of patients and providers. CRPs turn adverse events into opportunities for improvement. They ensure open communication after an adverse event is discovered, a comprehensive analysis of what happened with subsequent safety improvements, emotional support for patients and providers, and an appropriate resolution. At this retreat, health care leaders will learn how to implement CRPs effectively in their organizations.


Download the program brochure to read faculty bios and further program details.

At the conclusion of this two-day program, participants will be able to:

  • Define the core components of a CRP and why each component is critical to a CRP’s effectiveness.
  • Describe the common barriers healthcare organizations experience when implementing a CRP and the strategies for overcoming them.
  • Conduct a CRP gap analysis at their institution and interpret the results.
  • Develop a plan for their organization to effectively implement a CRP.

Who should attend?

Two to four representatives from an individual health care organization in leadership positions, ideally medical staff quality executives, nursing staff quality executives, directors of risk management, and/or directors of quality improvement. 



Registration is open and enrollment is limited. Reserve your space by registering at:

Price per participant: $1895

Learn more about this program.

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