- National Patient Safety Foundation - http://www.npsf.org -

Gap Analysis: Patient & Family Communications

Posted By admin On October 7, 2011 @ 1:20 pm In | No Comments

A gap analysis should be conducted to assess the gaps in the current state versus future state. It is recommended that the flow charting be completed along with the gap analysis for most favorable future state. A confluence of process, provider practice and product application are imperative for creating optimal standards of safe care.
 

Process Reviewed
EXAMPLE: Patient Upset Due to Early Morning Fire Alarms
Current State
  • Fire alarms went off in the early morning, resulting in loud noise.
  • Staff walked around closing doors and performing safety checks.
  • Received several patient complaints and concerns; they felt worried and uninformed, One patient fell trying to get out of their room.
Future/Ideal State Keeping patients informed by communicating current state to all patients.
Gap Y/N Y
Actions Taken to Close Gap
  • Assign staff to specific areas and task them with the responsibility of informing patients within their assigned area.
  • First communicate with the patient before closing door
  • Create a standard / consistent script between nurse and patients.
Responsible Person/Team Nursing Director / Chief Nursing Executive
Completion Date
Comments / Notes

Article printed from National Patient Safety Foundation: http://www.npsf.org

URL to article: http://www.npsf.org/welcome-stand-up-for-patient-safety/stand-up-implementation-plan/gap-analysis-patient-family-communications/

Copyright © 2012 National Patient Safety Foundation. All rights reserved.