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Creating a world where patients and those who care for them are free from harm

Module 3: Communication: Tools & Resources

Element 1: Name processes within the organization which currently lack effectiveness in patient communication

Nielsen-Bohlman L, Panzer AM, Kindig DA eds. Health Literacy: A Prescription to End Confusion. Board on Neuroscience and Behavioral Health, Institute of Medicine. National Academy of Sciences: Washington, DC; 2004.

No Author. Cultural Competence: What are You Doing About it [video]? HRET. Leadership Summit: San Francisco, CA; 2006 (Jul). Available at: http://www.hret.org/hret/programs/fellowships.html >>link is broken…closest could find is http://www.hret.org/fellowships/index.shtml which is description of the fellowship programs…I have no idea what was on original link…<<. Accessed October 15, 2006.

Element 2: Articulate the importance of health literacy for effective communication

Wu HW, Nishimi RY, Page-Lopez CM, Kizer KW. Improving Patient Safety Through Informed Consent for Patients with Limited Health Literacy. Washington, DC: National Quality Forum; 2005. http://www.qualityforum.org/Publications/2005/09/Improving_Patient_Safety_Through_Informed_Consent_for_Patients_with_Limited_Health_Literacy.aspx. Accessed November 22, 2011.

No Author. “What did the doctor say?: improving health literacy to protect patient safety. The Joint Commission: Oakbrook Terrace, IL; 2007.

Element 3: Share valuable tools for formal and informal patient communication

Ask Me 3-Partnership for Clear Health Communication at the National Patient Safety Foundation. Available at: www.nationalpatientsafetyfoundation.org/askme3/ Accessed October 9, 2007.

National Linguistic & Cultural Program. Accessed July 30, 2007. Universal Symbols in Healthcare [CD-ROM]. Hablamos Juntos. Available at: http://www.segd.org/learning/hablamos-juntos.html  Accessed June 3, 2009.

No Author. Speak Up initiatives. The Joint Commission. Available at: http://www.jointcommission.org/speakup.aspx. Accessed July 30, 2007.

Element 4: Invite and build connections within the community to foster education and support in all patient communication