Patient Safety Strategies: FAQ’s About Office Practices.

CRICO/RMF.

This document, created by the Harvard Medical Institutions’ malpractice insurance company, offers succinct answers to a variety of common questions concerning patient safety in office practice.

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Deming’s 14 points. HCi.

Cohen P

This document offers a brief background on W. Edward Deming and his contributions to management theory. The 14 points, Deming’s well known leadership and management principles for creating quality improvement, are listed along with a brief explanation of each point.

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