Module 2: Making it Happen: Pyramid
Patient Safety Strategies: FAQ’s About Office Practices.
CRICO/RMF.
This document, created by the Harvard Medical Institutions’ malpractice insurance company, offers succinct answers to a variety of common questions concerning patient safety in office practice.
Read the full article here.
Deming’s 14 points. HCi.
Cohen P
This document offers a brief background on W. Edward Deming and his contributions to management theory. The 14 points, Deming’s well known leadership and management principles for creating quality improvement, are listed along with a brief explanation of each point.
Read the full article here.

