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Breeding Champions in Michigan
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MHA Keystone Center and MHA PSO

For the past decade, the MHA Keystone Center, the quality and safety arm of the Michigan Health & Hospital Association (MHA), has been at the forefront of patient safety efforts that have had national impact. Working in concert with the MHA Patient Safety Organization (PSO), the MHA Keystone Center collaborates with hospitals on wide-ranging improvement initiatives. Since 2011, as one of 26 Hospital Engagement Networks (HENs) funded through the federal Partnership for Patients initiative, the MHA Keystone Center has focused on reducing hospital readmissions and hospital-acquired conditions.

With the NPSF Patient Safety Immersion Initiative, the MHA Keystone Center leadership team saw a way to ensure that all levels of their staff were equipped with the knowledge and credentials necessary to conduct their work.

“Our employees are leading patient safety efforts in Michigan, and we want to ensure that they have the most up-to-date knowledge base and credentials to support their roles,” says Steve Levy, MBA, executive director of the MHA PSO.

The NPSF Patient Safety Immersion Initiative is a program that provides individuals with a three-part package: a one-year membership in the American Society of Professionals in Patient Safety, access to the foundational NPSF Patient Safety Curriculum, and the opportunity to pursue professional certification in patient safety.

"Our employees are leading patient safety efforts in Michigan, and we want to ensure that they have the most up-to-date knowledge base and credentials to support their roles." 
    
Soon after MHA Keystone Center staff enrolled in the program, the organization decided to open participation to hospitals in their PSO and HEN networks. They set up the program to allow five participants from each member hospital to enroll, and the response has been overwhelmingly positive.
 
“In Michigan, we’ve been working on patient safety and quality for more than a decade now, and hospitals are experiencing improvement initiative fatigue,” says Brittany Bogan, senior director, MHA Keystone Center, “but we still saw a need to increase capacity for improvement work. We’ve been thrilled with how well [this initiative] has been received.”

Of the 70 hospitals in the MHA Keystone HEN, 56 are participating in the Patient Safety Immersion Initiative. Ms. Bogan says the initiative is engaging professionals who are not typically involved in the details of quality and safety work.
 
“We wanted to engage more frontline leaders, physicians, board members and executives, and give them the resources and background that they need to be involved in [quality and safety] projects,” Ms. Bogan says.
 
According to Mr. Levy, the NPSF Patient Safety Immersion Initiative has “great alignment” with the MHA PSO and MHA Keystone Center missions. “Hospitals in Michigan have clearly made the connection between good quality, patient safety, and the bottom line,” he says. “We feel this program creates a knowledge base among frontline staff that breeds champions.”


Click here to read an article from the March/April 2014 issue of PSQH Magazine that talks more about the Michigan Keystone Center’s experience in the Patient Safety Immersion Initiative.

 

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