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|Ann Scott Blouin, RN, PhD, FACHE|
Ann Scott Blouin, RN, PhD, FACHE, is the Executive Vice President of Customer Relations at The Joint Commission. In this position, Ann focuses on building and strengthening external customer and stakeholder relationships, primarily in the hospital market. She gathers customer input and feedback, assisting in guiding business development and retention strategies. In addition, she continues her leadership role with the Nursing Advisory Council and co-sponsors the Health Systems Corporate Liaison group.
Dr. Blouin is Vice Chair of the National Patient Safety Foundation Board of Directors, and is on the Board of Directos of the Certification Board for Professionals in Patient Safety.
From 2008 to 2012, Dr. Blouin held the position of Executive Vice President for the Division of Accreditation and Certification Operations at The Joint Commission. Her responsibilities included executive leadership of accreditation and certification for more than 19,000 health care organizations and programs, including all activities related to surveys, eligibility and application processes, customer account management and federal deeming compliance requirements. The hospital, critical access hospital, and laboratory programs report through this division. Ann also administered accreditation and certification policy development, surveyor education and development, survey technology, and the ongoing development and refinement of accreditation process components.
With more than 30 years of health care administration, consulting and clinical nursing experience, Dr. Blouin has held positions of program administrator, vice president for nursing, and executive vice president for operations at two Chicago area community teaching hospitals and a Chicago academic medical center. She has worked with multiple health systems across the United States to help them improve quality and patient safety, revenue management, and operating cost efficiency and effectiveness. Dr. Blouin has consulted with a large number of health care organizations, serving in leadership roles at consulting firms such as Ernst & Young LLP and Huron Consulting Group Inc. Prior to joining The Joint Commission in August 2008, Ann was a principal at Deloitte, a national leader of management consulting services in patient safety, quality, and capacity management.
Dr. Blouin has published and taught extensively on topics focused on health care and nursing administration, and served as an adjunct faculty member at several Chicago area schools of nursing and medicine. She serves as an editorial advisor for the Journal of Nursing Administration and Journal of Biotechnology in Healthcare.
Dr. Blouin earned her PhD in Nursing Sciences and MBA from the University of Illinois at Chicago. She received her MSN with honors in Maternal/Child Nursing from Loyola University of Chicago. She is a Fellow of the American College of Health Care Executives and member of the American Organization of Nurse Executives, American Nurses Association and Sigma Theta Tau, the National Honor Society for Nurses.