Congress 2015 Speaker in the Spotlight
Thursday, April 16, 2015
Posted by: Sara Reardon
This week’s speaker in the spotlight is Marcie Williams, RN, CPHRM, CLNC, CHSP
Ms. Williams is the Senior Director of Enterprise & Clinical Risk Management for Texas Health Resources & Texas Health Physician Group, a large North Texas health care system with 24,000 employees, including 900 physicians. She is a registered nurse, with her master's degree in business, which specialized in emergency medicine until she began her new focus in risk management 17 years ago. She is a fellow with the American Society of Healthcare Risk Management and holds national certifications in patient safety, risk management, environmental safety, emergency management, and legal nursing, and is a Lean Six Sigma Green Belt.
Is this your first time speaking at NPSF’s Annual Congress?
What is your favorite thing about Congress?
One of the best things that come from attending the NPSF conference is having the opportunity to learn from national experts, as well as receiving new and innovative practices that will improve patient outcomes and promote patient safety. We have adopted several best practices from previous NPSF conferences that we spread throughout our system with great success.
What are you most looking forward to at Congress?
Attending a conference dedicated solely to patient safety whose participants are as passionate about keeping patients safe as I am. There is always a lot of energy at this conference due to such passion.
What does patient safety mean to you?
There are a lot of variables when trying to define patient safety. I like to keep it simple which is keeping patients safe from preventable injuries.
You can find Marcie Williams and her colleagues in the Partnering with Patients and Families for the Safest Care track in Session 204: The Heart in Health Care: Patient & Family Advisory Councils from 11:00AM – 12:00AM on Thursday during Congress. For a full description of his session please see below. To register for the NPSF Congress, click here. To view details about other breakout sessions, click here.
Session 204: The Heart in Health Care: Patient & Family Advisory Councils
Linda Nall, MHSM, Vice President, Patient Satisfaction, Measurement and Improvement, Texas Health Resources
Geri Schimmel, RN, MS, LHRM, CPPS, Director, Baptist Health Patient Safety Partnership PSO, Baptist Health South Florida
Marcie Williams, RN, CPHRM, CLNC, CHSP, Sr. Director, Enterprise and Clinical Risk Management, Texas Health Resources
Yvonne D’Angelo Zawodny, RN, LHRM, CPHRM, Assistant Vice President, Risk Management and Patient Safety, Baptist Health South Florida
Patient- and family-centeredness relies on the mutually beneficial partnerships of patients, families and health care practitioners. This team approach helps provide the best possible services and programs and quality care. So who better than our patients and families to engage in the decision making? The goal was collaborate with patients and families to design accessible, flexible, and culturally competent health care delivery systems responsive to patient and family needs. In this session, we will provide a toolkit that includes how to prepare to implement Patient and Family Advisory Councils, an interview form for prospective members, member meeting evaluation form, confidentiality form, agenda sample, first meeting presentation, measurement outcomes and more. A new video and “lessons learned” to ensure a smooth implementation and continued sustainment will be discussed.
Upon completing this session, attendees will be able to:
- Discuss the benefits for partnering with patients and families and focusing on the “heart” in health care
- Describe the process for planning (includes research, charter, phone interviews with prospective members, measurements of success, etc.), obtaining executive and hospital support for, and implementing a Patient and Family Advisory Council across a health care system, individual hospital, or physician office environment
- Prepare a development and implementation toolkit for attendees to take with them to ensure successful implementation of this program