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NPSF Webcast: Improving Patient Safety in Primary Care: Strategies to Engage Patients and Families
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NPSF Professional Learning Series Webcast featuring Margie Shofer, BS, MBA of AHRQ and Kelly Smith, PhD, of MedStar Health

When: Thursday, May 11, 2017
2:00-3:00pm ET
Where: Online Webcast
United States

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Improving Patient Safety in Primary Care: Strategies to Engage Patients and Families


May 11, 2017 | 2-3 pm ET

2:00pm – 3:00pm (Eastern) 
1:00pm – 2:00pm (Central) 
11:00am – 12:00pm  (Pacific)


Purchase Price: Complimentary





Margie Shofer, BSN, MBA

Director, Patient Safety Portfolio

Center for Quality Improvement and Patient Safety (CQUIPS)

Agency for Healthcare Research and Quality (AHRQ)

Kelly Smith, PhD

Co-Principal Investigator

Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families;

Director of Quality and Safety Research

MedStar Health 
































Evidence suggests that engaging patients and families in their care yields significant improvements in patient safety, care quality, and patient experience. Strategies from the Agency for Healthcare Research and Quality (AHRQ) provide real-world solutions to engage patients and families leading to improved patient safety in primary care:

-  Teach-Back

-  Be Prepared to Be Engaged

-  Medication Management

-  Warm Handoff




1. Describe the threats to patient safety in primary care settings.
2. Discuss interventions to engage patients and families to improve patient safety. 
3. Describe and discuss strategies to engage patients and families to improve patient safety in primary care settings.



-  2:00-2:05 pm ET - Introduction (NPSF)

-  2:05-2:45 pm ET - Presentation with PowerPoint (Featured Speakers)

-  2:45-2:55 pm ET - Moderated Question and Answer Time (NPSF and Featured Speakers)

-  2:55-3:00 pm ET - Closing Remarks (NPSF)



This program is approved for one (1) contact hour toward the fulfillment of the requirements of CPPS (Certified Professional in Patient Safety) recertification

Additional pre-approved continuing education credits are not available for this event.


This presentation will be recorded and made available immediately exclusively to members of the NPSF Stand Up for Patient Safety program. For more information on joining the Stand Up program, please click here


It is important to test your computer in advance of the webcast to make sure that you meet the minimum technical requirements to attend this event. You will also want to test your computer’s ability to stream flash video, which can also help identify potential firewall issues that could impair your ability to view the webcast. Please see the links below for more information and be sure to allow sufficient time prior to the event to complete these tests.


Technical Requirements Test;F:APIUTILS!10


Computer Tips 

Minimum technical requirements include:

  • Javascript Enabled
  • Flash Plug-In
  • Pop-Up Blockers Turned Off
  • One of the following web browsers: Internet Explorer version 11 or higher, Mozilla Firefox version 51 or higher, Google Chrome version 55 or higher, Apple Safari 8 (on OS X Yosemite), Safari 9 (on OS X El Capitan) or Safari 10 (on OS X Sierra) or higher 


For questions regarding this event, please contact NPSF at 617-391-9900 or email


This webcast is sponsored by the Agency for Healthcare Research and Quality (AHRQ) (Contract Number: HHSP233201500022I/HHSP23337002T).





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