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NPSF Professional Learning Series Webcast | Emotional Harm from Disrespect
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Featuring, from Beth Israel Deaconess Hospital: Kenneth Sands, Chief Quality Officer; Patricia Folcarelli, Sr. Director Patient Safety, Silverman Institute; Lauge Sokol-Hessner, Assoc. Director Inpatient Quality; Melinda Van Niel, Manager, Patient Safety.

1/12/2016
When: Tuesday, January 12, 2016
1:00-2:00 PM ET
Where: Webcast

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January 12, 2016 | 1-2 pm ET

1:00pm – 2:00pm (Eastern) 
12:00pm – 1:00pm (Central) 
10:00am – 11:00am  (Pacific)

 


Purchase Price: $99 per connection.* **

* Stand Up for Patient Safety member organizations receive complimentary registration for an unlimited number of participants.

** ASPPS members receive special $20 registration pricing for their individual participation.



FEATURED SPEAKERS         

Kenneth Sands, MD, MPH

Chief Quality Officer and Senior Vice President

Health Care Quality

Beth Israel Deaconess Medical Center

 

with

Patricia Folcarelli, RN, MA, PhD

Senior Director for Patient Safety

Silverman Institute for Health Care Quality

Beth Israel Deaconess Medical Center


Lauge Sokol-Hessner, MD

Associate Director of Inpatient Quality

Beth Israel Deaconess Medical Center


Melinda Van Niel, MBA, CPHRM

Manager, Patient Safety

Department of Health Care Quality

Beth Israel Deaconess Medical Center

    

DESCRIPTION 


Most healthcare facilities have a rigorous way to assess preventable physical harm to their patients, with strategies to identify these harms and implement corrective action plans. Through the speakers’ journey to eliminate preventable physical harm at their facility, they discovered that much of the harm was not physical, but emotional, and that this emotional harm also has significant impacts on patients. Recognizing this harm and developing a process to identify, categorize, and put in place preventive measures helps providers better serve patients and develop a culture where the patient truly comes first. In this webcast, attendees will learn how to define, identify, and categorize emotional harms to preserve patient dignity, and begin thinking about action steps to correct the sources of these emotional harms.

 

LEARNING OBJECTIVES

  1. Define emotional harm in terms of “respect” and “dignity”.
  2. Describe a novel framework for emotional harms from disrespect.
  3. Outline how this method is promoting patient-centered care.

AGENDA

  • 1:00-1:05 pm ET - Introduction (NPSF)
  • 1:05-1:45 pm ET - Presentation with PowerPoint (Featured Speakers)
  • 1:45-1:55 pm ET - Moderated Question and Answer Time (NPSF and Featured Speakers)
  • 1:55-2:00 pm ET - Closing Remarks (NPSF)

CONTINUING EDUCATION

1.00 contact hours for physicians
1.00 contact hours for nurses
1.00 contact hours for healthcare quality professionals (in process)
1.00 contact hours for professionals in healthcare risk management 
1.00 contact hours for healthcare executives (in process)
1.00 educational content hours for healthcare professionals (in process)
1.00 contact hours toward the fulfillment of the requirements of 
CPPS (Certified Professional in Patient Safety) recertification


WEBCAST ON-DEMAND


This presentation will be recorded and made available exclusively to members of the NPSF Stand Up for Patient Safety program. Continuing Education credits are not available for on-demand presentations. For more information on joining the Stand Up program, please click here.


SYSTEM REQUIREMENTS

It is important to test your computer in advance of the webcast to make sure that you meet the minimum technical requirements to attend this event. You will also want to test your computer’s ability to stream flash video, which can also help identify potential firewall issues that could impair your ability to view the webcast. Please see the links below for more information and be sure to allow sufficient time prior to the event to complete these tests.

 

Technical Requirements Test
https://vts.inxpo.com/scripts/Server.nxp?LASCmd=AI:4;F:APIUTILS!10 

 

Computer Tips
https://presentations.inxpo.com/SharedContent/HTML/VX/ComputerTips.htm 

Minimum technical requirements include:

  • Microsoft PowerPoint
  • Windows Media Player or RealPlayer
  • One of the following web browsers: Internet Explorer version 8.0 or higher, Mozilla Firefox version 36 or higher, Google Chrome version 41 or higher, Apple Safari 5 or higher.

PRICING


Purchase Price: $99 per connection.* **

* Stand Up for Patient Safety member organizations receive complimentary registration for an unlimited number of participants.

** ASPPS members receive special $20 registration pricing for their individual participation.

 

Upon completion of the order form, you will receive confirmation of your order and detailed information for accessing the live event on its scheduled date. 

  

CANCELLATION AND REFUND POLICY

All cancellation requests may be submitted in writing to NPSF at info@npsf.org. Requests received 72 hours (3 business days) in advance of the scheduled start time will receive a full refund, or may choose to roll registration into a future webcast. Requests submitted less than 72 hours (3 business days) in advance of the scheduled start time will be subject to a $50 cancellation fee, or may choose to roll registration into a future webcast. Please indicate your preference in your email notice.

 

ADDITIONAL INFORMATION

For questions regarding this event, please contact NPSF at 617-391-9900 or email info@npsf.org.


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